FAQ

Frequently asked questions

Everything you need to know about EFRIS Simplified. Can't find an answer? Get in touch.

Do I need to understand how EFRIS works to use this?

No. You just need your TIN and EFRIS credentials - we handle everything else. Most users issue their first invoice within 5 minutes of signing up.

Is this officially approved by URA?

EFRIS Simplified communicates directly with the official URA EFRIS API endpoints. All invoices issued through our platform are fully EFRIS-compliant and submitted to URA in real time. We act as your technical middleware - the fiscal receipts and tax obligations remain entirely yours.

How are my EFRIS credentials kept secure?

Your EFRIS credentials are stored securely and protected using bank-grade encryption. They are never exposed or logged, and are only used internally at the moment your invoice is submitted to URA.

Can I manage multiple businesses?

Yes. You can manage multiple businesses under a single account - each with its own credentials and invoice history. Pricing is UGX 1,500,000 per business per year.

What if an invoice fails to submit to URA?

We monitor every submission. If there's a temporary issue on URA's side, we retry automatically. If an invoice can't go through, you'll see a clear, plain-English explanation of what needs to be corrected - no technical jargon.

Does it support the EFRIS test (sandbox) environment?

Yes. All accounts start in test mode - you can issue test invoices to make sure everything is working before you go live. When you're ready, flip a single toggle in your dashboard to switch to production.

How much does EFRIS Simplified cost?

UGX 1,500,000 per business per year - everything included. Unlimited invoices, automatic compliance, full audit trail, and priority support. No hidden fees, no per-invoice charges. If you have more than one business, each is billed at the same rate.

What keeps my invoices from failing if something changes on URA's side?

Nothing on your end - it's all handled automatically. Our system stays connected to URA at all times and manages any background maintenance or reconnection without interrupting your invoicing.

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EFRIS integration?

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